Refund policy

6 Liability

6.1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity,
we shall have no liability to you unless you notify us by e-mail blackswanfurniture@aol.co.uk or phone 01279 718 907 of the
problem immediately about any of the goods in question.
6.2. If you notify a problem to us under condition 6.1 our only obligation will be, at our option:
6.2.1. to replace or repair any goods that are damaged or defective.
6.2.2. if you notify us of a problem under condition 6.1 you must return the goods to us or you will remain liable their cost.
Unless otherwise agreed, you are liable for the cost of returning the goods.

6.3. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses
(including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation.
6.4. If you have a ‘Drop Ship’ account with us and your customer cancels their contract with you, we have no liability to you
and are not required to take back the goods.
6.5. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a
consumer under applicable local law or other statutory rights that may not be excluded nor in any way.